Support for Independence(SFI) is seeking an experienced and motivated Care Coordinator to join our growing rehabilitation team. This is a key leadership role within the organisation, supporting the effective delivery of high-quality, person-centred support packages for our clients.
This is a rewarding opportunity for someone passionate about rehabilitation, quality care and staff development to make a real difference to the lives of people with complex needs.
About the Role
As a Care Coordinator, youwill play a vital role in the day-to-day management and development of our Rehabilitation Support Worker (RSW) team. You will work closely with the Director, Case Managers and wider professionals to ensure support packages aredelivered safely, effectively and in line with CQC standards.
You will be responsible forover seeing staffing, rotas, assessments, supervision, training and compliance,while acting as a key point of contact for clients, support workers and professionals. This role requires strong leadership, excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.
Key Responsibilities
· Provide leadershipand line management to Rehabilitation Support Workers
· Coordinate recruitment, induction, probation reviews, supervision and appraisals
· Liaise closely with Case Managers to ensure support packages meet client needs
· Plan and manage rotas, shifts and cover for sickness or unplanned absence
· Carry out direct observations of support staff and implement actions as required
· Prepare, reviewand update Support Plans, Risk Assessments and related documentation
· Respond today-to-day queries from clients and support workers
· Act as a firstpoint of contact during Case Manager leave (client specific)
· Investigate complaints and incidents in line with company policy
· Ensure confidentiality is maintained at all times
· Ensure SFI policies and procedures are followed consistently
· Ensure compliance with CQC standards, the Care Certificate and sector regulations
· Identify training needs and produce individual training plans for RSWs
· Deliver induction and mandatory training where appropriate
· Use feedback from clients and staff to support service development
· Support referrals and the development of new support packages
· Take a proactive role in networking to promote SFI’s support services
· Maintain accurate records and documentation on company systems
· Support theon-call rota system
· Work closely with the Registered Manager and Care Manager to ensure documentation is up todate
· Attend meetings as required and support ongoing organisational development
· Work flexibly to meet the needs of the service
Essential
· NVQ Level 3 in Health and Social Care (or equivalent)
· Experience in a supervisory or management role within the care sector
· Strong understanding of CQC standards and person-centred care
· Excellent communication, organisation and leadership skills
· Ability tomanage challenging situations calmly and professionally
· Ability to work independently and as part of a multidisciplinary team
· Full UK driving licence with business insurance and access to a car
· Flexible approach to working hours
· NVQ Level 4 or5 in Health and Social Care
· Knowledge or experience of acquired brain injury and complex needs
· Nursing, teaching or managerial qualification
· Strong IT skills (Microsoft Word, Excel, Outlook)
· Professional, reliable and trustworthy
· Approachable, patient and empathetic
· Positive andenthusiastic about service development
· Committed to personal development and continuous improvement
We are an expanding,passionate rehabilitation company providing support to children and adultsacross England, specialising in acquired brain injury, spinal injury and other complex conditions.
We value our people andrecognise that our staff are key to our clients’ success. In return, we offer:
· 5.6 weeksannual leave including bank holidays, increasing with length of service
· Free DBS checks
· Quarterly supervisions
· Ongoing training and professional development
· Employee counselling service
· £150 employee referral scheme
· Auto-enrolment pension scheme
· Employee online discount programme#
· Modern officebased in Bury with free parking and refreshments
· Regular social events and team activities
This role is subject to anenhanced Disclosure and Barring Service (DBS) check.
Support for Independence isan equal opportunities employer. We are committed to creating a supportive, inclusive and professional working environment where everyone is encouraged to reach their full potential.
I've worked with Mark for years. He's a responsive, empathetic case manager who delivers seamless, centred care through strong communication, clinical insight, and a commitment to client wellbeing.
Mark joined as a co-opted governor and soon became vice-chair. His SEND expertise & governance leadership strengthened school practices, contributing to a successful OFSTED inspection & improved student support.
Christine Anderson was a fantastic case manager for our son. Her professionalism and dedication were evident in every aspect of her work.
Mark and the team are committed to providing a rehabilitation program that supports not only the client but the family aswell. We have only experienced professionalism and care at the highest level.
I have worked with Support for Independence on several cases. I'm always so reassured when to discover that they are the support team, as I know that they always provided the highest level of support.
The support workers make every client feel valued, this is achieved by the management meeting the client initially to understand the client, the client's family and the clients' goals and matching the support worker to the individual.
All the support workers are highly trained and supported by a large management team. The support workers are perfectly matched with the Clients the same interests and passions.
